RETURN POLICY

Return Policy

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We have a no questions asked policy for any returns or exchanges made in their original condition within Seven (7) days since you have received the order. In case of any returns that are approved, the purchase amount will be refunded to the customer within 21 Business days upon receipt of the return package in its original condition, along with the tag intact. Only the Amount of your Product will be returned. Transaction and Shipping Fees are Not Refundable. The amount will be refunded to your bank account.

NOTE 1: All the products brought with a coupon or gift voucher purchases are non-returnable, non-refundable & non-exchangeable. 

NOTE 2: Posters, Frames, Badges and Paintings are non-returnable, non-refundable & non-exchangeable.

How will I receive my refund?

We Make sure that our Product Stands-up to the Highest Benchmark set by our artist. Please make sure you’re buying the correct item. But, we know that things happen in life and we will make it right again. 

• If you have made the payment via Credit card, Debit card or Net-banking we will return full-payment in your appropriate account. 
• If you have purchased the product with Cash On Delivery, we will contact you and guide you through the entire process. We have made the process simple and user friendly.

How do I initiate a return/exchange?

It is mandatory that you raise a request from https://kukarma.in/return-policy along with the reason for Exchange within 7 days of having received your product. Once we have approved your return request, you will be required to ship your product back to us at:

Kukarma store, Near Tughlakabad Metro Station. New Delhi 110044
Email: info@kukarma.in

Upon receiving the product back in its original condition along with its tag intact, and Quality Check, we shall then initiate your refund or exchange as per your request. We would require a further 5-10 Business Days to process your exchange. We typically wire it back into your bank account.

How do I send the product back?

You can send it back to us via a cost-effective courier company or registered post. Most courier companies will be willing to pick it up from your address.

Can Kukarma arrange for the product to be picked up from my address?

No, we do not offer this service at the moment.

Will I have to pay for returning the products?

Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you Rs. 50 once we receive your products back and verify that they are new and unused. 

I have received a wrong/defective product. How do I proceed?

Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us.

Can I cancel my order before it is Shipped out?

If you want to cancel your order, please send us a mail at info@kukarma.in latest by 12:00 PM and we will guide you through the process.

If you have any further questions about the return/exchange policy then please contact us at info@kukarma.in